How do I find my driver?
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At the airport: If the pick-up location is an airport, the driver will meet you at exit No. 2 of the arrivals area after you have passed passport control and collected your baggage, as indicated on the voucher/booking confirmation. Important note: The driver will meet you with a sign displaying your first and last name, as specified during the booking. Hotel – lobby: If the pick-up location is a hotel, the driver will wait in the lobby or by reception. Specific address: The driver will be at the designated pickup location at the scheduled time.
I cannot find my driver. What should I do?
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Airport: If you are unable to locate your driver, please recheck the signs held by the drivers in the arrival hall for your name. If you still cannot find your driver, please contact us for further assistance at +35799205940.
What languages does the driver speak?
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All of our drivers are fluent in both English and Greek. Should a language barrier arise, the driver will have your transfer details and will ensure that you reach your destination safely. For any further assistance, please contact us at +35799205940.
I can’t find my route.
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We aim to cover nearly all destinations in Cyprus. If you cannot find your route, please contact us via WhatsApp, email, or phone, and we will respond as soon as possible.
Can I have multiple pickups and drop-offs on my journey?
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For multiple pick-ups or drop-offs, contact us via WhatsApp, email, or phone for a quote.
What is the recommended advance booking time for a transfer?
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Our website system accepts bookings up to 24 hours in advance. We strive to provide the highest level of service to our clients and aim to prevent any potential disappointment. For any last-minute bookings, please contact us via WhatsApp or by phone at +35799205940, and we will make every effort to accommodate your needs.
Is there an extra charge if my flight is delayed?
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No, there is no extra charge for flight delays. We monitor your flight in real time and adjust your pick-up time according to your actual arrival time. With The Q Taxi, you don’t need to worry about flight delays — we’ll stay informed of any changes and be there to meet you at the right time.
Will I need to pay extra for waiting?
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Airport: When booking a taxi transfer from the airport, the fare includes one hour of waiting from the time your flight arrives. Our driver will be at the meeting point 15 minutes after your plane arrives. For instance, if your flight arrives at 11am our driver will be at the airport at 11:15. If you do not arrive by 12:00, the driver may request an additional fee for waiting or leave if they attempt to contact you and receive no response. Please note that if you have already paid by card, your booking will not be refunded. Hotel or specific address: For transfer from a hotel or a specific location, the price includes 15 minutes of waiting from the scheduled pickup time. After this period, the driver may charge extra for waiting. If you do not inform us about any delay, the driver may leave, and if you paid by card, your booking will not be refunded.